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How to Prepare for Walgreens Pharmacist Interview Questions?

Walgreens Pharmacist Interview Questions and Best Answers
Walgreens Pharmacy

You can expect to deal with situational and behavioral questions while interviewing for a Pharmacist job with Walgreens. The District manager usually leads the interview. He will inquire about different hypothetical situations that can happen in a pharmacy, or about situations from your past.

Talking about what you would do in the future, or you did in each given situation helps them to understand your work attitude,  to your colleagues, to customers, and to life as usual. 

The following 11 questions you may face in your Walgreens interview. I will try my best to explain step by step how you should answer each question, what aspect you should focus on appearing before the interview board.

1. Tell us about your last failure

While explaining about your last failure, emphasize the lessons you had learned at the time you were failing, and how it helped you to become a better human being, colleague, pharmacist. Always be honest. for your mistakes or failures do not blame others.

You must demonstrate a positive attitude towards failure. If it is your first job application in your life, explain about some failure from your personal life, or about a time when you failed to pass an exam at college/school. The attitude you demonstrated matters a lot for the interviewers, not the specific situation you narrate.

2. What was the toughest decision you had to make at work?

Usually, you can focus on two major types of decisions. One is when you have to make an emotionally difficult decision–for example, reporting or dismissing a favorite friend or colleague who committed a very serious breach of rules in the workplace.  At this point, you faced an ethical dilemma, however, you eventually did the right thing, reporting those colleagues or friends, because you followed the rules and regulations.

An alternative idea is referring to a decision that had something to perform with the professional competencies. For instance, you had to make a decision about something without having all the necessary knowledge or you had to select any one of two processes in work. Though things weren’t clear, you have to show that you still made some important decision or you tried to make a decision for some other reason.

3. Let us know about a period when you dealt with differences within your team and how you overcame them.

While narrating any situation, you should assure the interview board that you respect the opinions of other people. You know it well that you might be wrong, and that each and every person has some positives and negatives–including you.

By trying to build bridges instead of fences you focus on the positive things. And when someone even says something you don’t like to listen to or has a different opinion you won’t take it personally. You respect their opinion, though it differs from your personal opinion.

4. Describe a situation you had to deal with a difficult customer?

In a calm voice talk about a situation. Exactly explain why the customer was so difficult, what the issue was, and while trying to deliver a smooth customer service what action did you take.

Make sure the district managers that you will never argue with the customers. You may refuse their unreasonable request, but you won’t react in an inappropriate way or raise your voice to any negativity from their aspect.

If you apply for the first time and it is your first job application, you can explain to them what you would perform when dealing with a difficult situation (hostile, complaining, angry, irate, simple intellectually, etc) customer. Most importantly, your attitude matters a lot more than the specific situation you narrate.

5. Tell me about a situation when you had to prioritize things.

Sometimes Walgreens pharmacy can be a very busy place. You do not want to let your customers wait for a long while. If you performed your job as a pharmacist before (or in any other retail store), you may explain how you divided the work with your seniors or colleagues in order to work in a most effective way or how you prioritize your work during the peak hours.

The key thing is to show them that you do not require constant supervision, you can prioritize your task, and, primarily someone who would instruct you what you should do in every situation.

6. How did you handle customer complaints?

Walgreens Pharmacist Interview Questions
Walgreens Pharmacist Interview Questions

Explain a specific situation. To provide your story more credibility in the views of the interviewers, tell them when and how it happened and explain it in depth.

Try to talk about how you carefully listened to your customers, trying to know the core of their problem and not interrupting the customers. As and when you deeply understood it, you addressed the condition in a most appropriate way.

Ideally, you have to explain a situation which had a happy ending–that means eventually when you solved the issue of your customer, and they left the shop happy.

7. Narrate with an example of the strategies you use to manage your time effectively in the workplace.

You can talk about writing to-do lists or making a daily schedule. Typically, at the starting of each day (or at the end of the day) you make a plan for the entire day, note down a list of work, and assign priority to each task. Following your plan and working with a daily schedule, you reduce the unnecessary time spent with unproductive tasks at the workplace.

An alternative idea is saying that you try to reduce all distractions. No social networks, no useless gossiping, no phone. Only you focus on your customers and your tasks, and in this way you increase the amount of work you manage to do in a given period.

8. How do you plan to build relationships with other pharmacy staff members?

Always focus on your role in the process–not on what they should perform, that you should be welcomed with a bucket of flowers and open hands. Of course, it would be great, however, it’s not how it actually works. You can only change yourself, not other people.

Introduce yourself to your new colleagues in your workplace, and say that you have a plan to take the initiative. Apart from this, you will try to be attentive to their requirements, searching for things the two of you have in common, and normally to build a better relationship with them do everything.

9. When you help your colleague in need. What was the outcome?

Here you can explain various situations, and the key thing is to offer a selfless attitude before your colleagues. There may be a situation when your colleague did not feel well and you have to take charge of their shift, even though you already scheduled some arrangements, and had to cancel those.

Or your colleagues struggled with something in their personal life, experiencing a tough situation. They may have struggled with a focus in work, and due to that reason, they did not achieve as good results as expected by their managers. You performed an active role instead of observing the situation and helped your colleague with their workload. Alternatively, you can even talk to your manager, advocating for the colleague.

You did your best to help them in either way…

10. Give an example of a time you had to adapt fast to a change?

Things happen and life changes with time. The recent covid pandemic is an excellent example, and you can even use this in your Walgreens Pharmacist interview questions and answers. Moreover, it had a major impact on your schedules at work, or you even lost your job due to the crisis of the global economy.

Nobody prefers unexpected changes. However, you have to demonstrate with your answer which you adapted–because you had to adapt, without a lot of resistance. Remember one thing that change is the only stable thing in the life of every human, and always try to accept things as they appear–especially when you can’t change them.

Of course, you can discuss some other changes. You had a new boss, and they had a completely different leadership style, and you had to adapt smartly. Or perhaps you even lost your loved one and had to learn to live without their existence or shift patterns changed in the work.

11. Give an example of anticipating your client’s or patient’s requirements.

You may simply say that you have some great memory when it comes to your customers. Helping them from your excellent skill, you knew the stuff various people bought in the shop where you performed your task before. You anticipated your customer’s orders in a great way before they even had an option to pronounce them, which helped you to be more efficient in the workplace.

In other ways, you can refer to your great observation skills and empathy. Observing the patient in a pharmacy, the way they gesticulate, walk, and movements patients struggle with, helps you to anticipate their requirements, and give them a helping hand before you have to ask for it.

Conclusion

The job interview as a Pharmacist with Walgreens pharmacy belongs to tough interviews. Many behavioral questions will be asked by District managers, and you will have to react instantly, demonstrating the right attitude to your job and to other people as well.

Walgreens is a very popular place of work, and you will usually compete with more brilliant and experienced people for the job, which may create your situation even more difficult.

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